US airline pledges to reduce overbooking

The CEO of United Airlines has apologised again for the violent ejection of a paying passenger from a flight in April. Oscar Munoz was speaking at a congressional hearing into the airline industry.

The CEO of United Airlines has apologised again for the violent ejection of a paying passenger from a flight in April.

Oscar Munoz was speaking at a congressional hearing into the airline industry.

The airline pledged to reduce overbooking and protect consumer rights.

Al Jazeera’s Shihab Rattansi reports from Washington, DC.