United Airlines to implement new rules following scandal

United Airlines found itself in controversy after it ordered airport police to drag a passenger off an overbooked flight. The video of the incident went viral and caused global outrage.

United Airlines found itself in controversy after it ordered airport police to drag a passenger off an overbooked flight.

The video of the incident went viral and caused global outrage.

The airline reached a settlement with the man, and introduced new rules to stop such incidents from happening again.

Al Jazeera’s John Hendren reports from Chicago.