United Airlines to implement new rules following scandal

United Airlines found itself in controversy after it ordered airport police to drag a passenger off an overbooked flight. The video of the incident went viral and caused global outrage.

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    United Airlines found itself in controversy after it ordered airport police to drag a passenger off an overbooked flight.

    The video of the incident went viral and caused global outrage.

    The airline reached a settlement with the man, and introduced new rules to stop such incidents from happening again.

    Al Jazeera’s John Hendren reports from Chicago.


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