Italy’s COVID Hotline: Inside a pandemic call centre

An Italian Carabinieri volunteer fields desperate phone calls during the first wave of the coronavirus pandemic.

Filmmaker: Lisa Camillo

Max is a film producer in Milan, Italy. At the end of February 2020, his life takes an unexpected turn when Italy becomes the epicentre of the first wave of the novel coronavirus in Europe.

When the Italian film industry is forced to close, Max is compelled to resume his voluntary service with the Carabinieri, Italy’s widely respected military-run police force.

Every day, Max and other volunteers at the Emergency Response Unit of Milan must field thousands of coronavirus-related phone calls from people across the nation, and all walks of life.