Thomas Cook, the world’s oldest travel firm, has collapsed under a pile of debts, leaving hundreds of thousands of holidaymakers stranded around the globe and setting off the largest peacetime repatriation effort in British history.
Chief Executive Officer Peter Fankhauser said on Monday that it was a matter of profound regret that the company had gone out of business after it failed to secure a rescue package from its lenders.
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The United Kingdom‘s Civil Aviation Authority (CAA) said Thomas Cook had now ceased trading and the regulator and government would work together to bring the more than 150,000 British customers home over the next two weeks.
“I would like to apologise to our millions of customers, and thousands of employees, suppliers and partners who have supported us for many years,” Fankhauser said in a statement released in the early hours of Monday morning.
“It is a matter of profound regret to me and the rest of the board that we were not successful.”
The government and aviation regulator said that due to the scale of the situation some disruption was inevitable. “Thomas Cook has ceased trading so all Thomas Cook flights are now cancelled,” the CAA said.
The demise of Thomas Cook marks the end of one of the UK’s oldest companies. It started in 1841, running local rail excursions before surviving two world wars to pioneer package holidays, first in Europe and then further afield.
The firm now runs hotels, resorts and airlines for 19 million people a year in 16 countries. It currently has 600,000 customers abroad, forcing governments and insurance companies to coordinate a huge rescue operation.
Pictures posted on social media showed Thomas Cook planes being diverted away from the normal stands and being deserted as soon as they had landed.
Fight for survival
The company filed for administration early on Monday to the UK High Court in London after talks to raise additional funding failed in the face of dwindling profits and a pile of debt amounting to 1.7 billion pounds ($2.1bn).
The group had seemed set for rescue when it agreed to the key terms of a 900 million pound ($1.1bn) recapitalisation plan in a deal with its biggest shareholder, China‘s Fosun Tourism Group, and the travel firm’s banks in August.
But last week, the tour operator said it needed 200 million pounds ($250m) more, leading to the rapid unravelling of its rescue prospects.
Fosun, which owns the Club Med resort chain, said it was disappointed by the company’s failure to strike a deal with its banks and bondholders, and noted that it had remained supportive throughout.
The recapitalisation plan was “no longer applicable given the compulsory liquidation” of Thomas Cook, Fosun said in a statement.
Thomas Cook has been hit by online competition, a changing travel market and geopolitical events that have upended its summer season. Last year’s European heatwave also affected the company as customers put off last minute bookings.
“They’ve not really adapted to the modern trend to book things online, to mix and match, to book your flights, your hotels, your experiences, your trips, cars, all of it separately,” economist Frances Coppola told Al Jazeera.
“What Thomas Cook is still offering is packages. It’s got these expensive high-street shops. Who is it who goes into a high-street shop to book their holiday now? Hardly anybody does.
“They haven’t really adapted to changing tastes, changing trends, changing consumer behaviour. And that shows in their profitability. They haven’t got any profitable business lines really,” Coppola said.
The corporate collapse has the potential to spark chaotic scenes around the world, with holidaymakers stuck in hotels that have not been paid in locations as far afield as Goa, Gambia and Greece.
In the longer term, it could also hit the economies of its biggest destinations, such as Spain and Turkey, leave fuel suppliers out of pocket and force the closure of its hundreds of travel agents across British high streets.
The British government and the aviation regulator have drawn up a plan to use other airlines to bring Britons home. In Germany, one of the biggest customer markets for Thomas Cook, insurance companies will take charge.