BlackBerry users suffer more outages

Global services affected for a second day, as the company races to fix a widespread glitch.

    Network operators and users have tweeted that BlackBerry services have not been working since 1100 GMT

    BlackBerry users across the globe have been hit with service disruptions to their smartphones for a second day, after an unexplained glitch cut internet and messaging services for many.

    Research in Motion Ltd [RIM], which makes BlackBerry devices, acknowledged there were ongoing issues on Tuesday, hours after it said services were operating normally and the issue responsible for delays in subscriber services a day earlier had been resolved.

    "Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays," the company said in a statement, adding that it is "working to restore normal service as quickly as possible".

    RIM also apologised for "any inconvenience," as Twitter and the internet lit up with condemnation over a delayed response to problems some users had reported for hours.

    Network operators and users tweeted that email and BlackBerry Messenger services had not been working since 1100 GMT.

    RIM losing market share

    In Britain, Vodafone UK told customers via Twitter that BlackBerry service was not fully restored.

    Rival T-Mobile UK blamed "a European-wide outage on the BlackBerry network", which it said was affecting all mobile operators.  It said: "RIM has apologised for the interruption to services and said it's working to restore normal operations."

    IN Video


    BlackBerry users suffer blackout

    Etisalat, which operates in the United Arab Emirates, apologised for "further interruption" to Blackberry services, "once again due to RIM problems".

    And Kenya's Safaricom Ltd said on Twitter that its Blackberry customers were experiencing a "technical fault", while South Africa's Vodacom told subscribers that the issues were affecting multiple networks and countries.

    Angry smartphone users also used Twitter to vent frustration with the company and bemoaned the loss of their messaging capabilities, questioning why the company took so long to restore services.

    RIM is increasingly seen as a break-up or takeover target, as it has been losing its status as the corporate email service of choice to other smartphones led by Apple's iPhone, and after a dismal set of quarterly results last month.

    SOURCE: Agencies


    YOU MIGHT ALSO LIKE

    The woman who cleans up after 'lonely deaths' in Japan

    The woman who cleans up after 'lonely deaths' in Japan

    When somebody dies lonely and alone, Miyu Kojima steps in to clean their home and organise the mementos of their life.

    Putin and the 'triumph of Christianity' in Russia

    Putin and the 'triumph of Christianity' in Russia

    The rise of the Orthodox Church in Russia appears unstoppable, write filmmakers Glen Ellis and Viktoryia Kolchyna who went to investigate the close ties between the church and Putin.

    The chill effect: Is India's media running scared?

    The chill effect: Is India's media running scared?

    Much of India's media spurns a scoop about the son of PM Modi's right-hand man. Plus, NFL as platform for race politics.